In an effort to clear up any misconceptions about our organization, we find it valuable to specifically address various assumptions made by those in the industry that haven’t actually utilized our services.
CLAIM #1: Crescent Processing Company Uses Hidden Rates or Fees to Maximize Profits
REBUTTAL: This is a troubling claim, as one of our primary goals is to remain absolutely transparent throughout the entire processing relationship. Our merchants are given answers to every question throughout the sales process, and before anything is set to agreement, they are required to speak with a 3rd party representative that re-affirms every aspect of the arrangement including rates, fees, and equipment. The laws of our industry state that all fees must be explained up front, so in essence, it’s actually impossible to hide fees from any client. Even if it were possible, we operate with integrity, and seek to earn the trust of our merchants every day. When a client signs up for our service, they receive a 22-page “Terms and Conditions” document that lays out every aspect of the cost of service.
CLAIM #2: Crescent Claims to Offer Free Equipment But Doesn’t
REBUTTAL: All of the equipment that Crescent Processing Company provides to our clients is absolutely free of charge! We operate under the assumption that long-term clients ultimately make for a successful company and have no interest in extracting every possible penny from our merchants. Instead, the equipment comes without cost to you, making the equipment a welcomed expense on our end. We want your business for the duration of your company’s existence, therefore, we look to give you value…not take advantage.
CLAIM #3: Cancellation Fees Are Very Expensive and Contracts Are Lengthy
REBUTTAL: Contracts are generally standard in the merchant services industry, but we are actually quite willing to accommodate a merchant’s desires when drawing up our agreement. Most processing contracts in the industry are a minimum of 48 months, however, we have agreements that are only half that length. If a business goes under, we refuse to hit them when they’re down, and waive the termination fees associated with the account. Technically, the fee is within our right to claim, however, we have no interest in collecting it. Instead, we look to build long-term relationships for everyone’s benefit.
CLAIM #4: Leads Provided to ISAs are Not Solid
REBUTTAL: Crescent Processing Company offers more leads than most competitors in the industry. Independent Sales Associates are usually required to drum up their own leads, however, we offer “warm” opportunities by sending them in the direction of merchants that have agreed to see our promotional presentation. From there, their sales skills will finish the task.
CLAIM #5: Sales Commissions Are Falsely Promised
REBUTTAL: When an ISA joins our organization, we outline every aspect of the sales experience. We offer them the tools to succeed, provide “warm” leads, and of course, explain how they will receive payments for their sales. Where things get confusing for ISAs is when they assume that a “sale” means an immediate payment. However, we pay-out to our sales reps when the account is “activated”. All of this information is covered before they ever step out into the industry on our behalf.